Transforming Industries with Microsoft AI: A Kiwi Perspective
Artificial intelligence (AI) is changing industries throughout the world, and New Zealand is no different. As a leading provider of AI solutions, Microsoft continues to assist Kiwi companies enhance customer satisfaction, productivity, and efficiency.
This blog post explores three notable examples of how Microsoft AI is changing the consulting, manufacturing and finance sectors.
Consulting: KPMG’s Innovation Leap
KPMG Australia unveiled KymChat, a conversational AI assistant driven by GPT-3.5 and GPT-4, at the beginning of 2023. KymChat leverages Azure Cosmos DB for MongoDB vCore, improving query replies and search quality, moving from internal use to client-focused applications. Azure App Service and Azure Container Registry provide the solution's scalability, which ensures the easy integration of new data and use cases.
The generative AI hack day and user-centric design of KymChat, along with training activities, helped to drive a 70% adoption rate among KPMG Australia workers. There was an apparent increase in productivity across various tasks, with reports of increases of up to 50%. KymChat has grown into a client-side market solution that supports the deployment of generative AI for KPMG's clients as well.
Manufacturing: Volkswagen's Multilingual Translation Platform
The Volkswagen Group had a yearly obligation to translate a substantial amount of content into more than 60 languages. The company created a unique cloud-based platform that greatly increased translation speed and flexibility by utilising Microsoft Azure AI. The technology, which was smartphone-accessible, expedited procedures and guaranteed compliance with EU data protection laws by storing all data within the EU.
The Volkswagen Group is looking forward to a bright future with continuous improvements as they keep using Azure services. This AI-powered system is a prime example of how technology can improve international communication in the manufacturing industry by overcoming language hurdles.
Finance: H&R Block's Intelligent Tax Filing
H&R Block uses Microsoft Azure AI to revolutionise the tax filing process for its 21 million clients worldwide each year. By reducing data entry and improving client interactions, the company's 60,000 tax professionals provide personalised services with Azure Form Recognizer and Azure Cognitive Search. H&R Block may now access unrealised AI potential thanks to the integration of Azure Machine Learning and Azure AI with Azure Cosmos DB and Azure Data Lake.
By integrating Azure Form Recognizer, tax form data entry is made more efficient, contributing to sustainability objectives and a decrease in paper use. With the ability to classify over 30 million tax papers yearly, this scalable system demonstrates the potential for innovation in the banking industry.
General Advantages of Microsoft AI
Beyond specific use cases, there are many benefits for businesses that come with implementing Microsoft AI. One major advantage is the substantial boost in operating efficiency. Microsoft AI is excellent at automating tedious tasks, allowing teams to focus on high-value initiatives, optimising workflows, and freeing up human resources for more creative and strategic work.
Making decisions is a key component of another important advantage. Large datasets can be analysed by Microsoft AI at a rate of speed never seen before, and it can spot complex patterns and trends that are invisible to the human eye. Businesses are given a thorough grasp of their markets, customers, and operations by this data-driven insight. As a result, firms are more equipped to remain flexible, adaptable, and at the forefront of a changing business environment.
Improved customer satisfaction is one of the most important results of using Microsoft AI. Businesses may now customise customer experiences by using technology to adjust services and interactions according to each client's unique tastes and behaviours. Businesses may strengthen their relationships with their clientele and promote satisfaction and loyalty by offering personalised and timely solutions. This individualised approach is essential in today's competitive market, where customer experience is crucial to brand perception.
Furthermore, Microsoft AI makes a major contribution to cost savings. Businesses can optimise their operations, minimising the need for manual intervention and potential financial losses associated with errors, by implementing job automation and error reduction. Businesses benefit from a strategic edge in resource allocation as a result of the efficiency benefits and improved procedures enabled by Microsoft AI, which ultimately convert into cost reductions.
Microsoft AI essentially catalyzes ground-breaking innovations, empowering businesses to come up with new ideas and quickly adjust to the ever-evolving technological landscape. By utilising AI's capabilities, organisations can find new paths, get fresh perspectives, and begin a journey of continuous progress. Organisations are well-positioned to thrive in an era where innovation and adaptation are crucial because of the dynamic synergy between human expertise and AI-driven insights.
Is Microsoft AI Right for Your Business in New Zealand?
Microsoft AI has the potential to transform the way businesses in New Zealand seek to boost customer satisfaction, efficiency, and productivity. In an ever-evolving technological world, Microsoft AI provides a solid platform to help you achieve your business objectives with a wide range of services and products tailored to varied needs.